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FAQs

What so special about Crystal Carvings?

Crystal Carvings is high-end pop culture collectibles company that uses the highest quality crystal to mix culture and design it into something totally unique and special for fans of all ages.

Payment & Shipping

How do I order on Here

Ordering is fast, safe and easy. Add the items you’d like to your cart then follow our simple checkout process. Once you order has been processed, you will receive an email confirmation.

How long will it take to get my order?

We usually ship out orders in 2-4 days, and use 2-3 day delivery for all domestic orders. When the package is sent, we automatically send an order confirmation email. The email includes the tracking number which will allow you to track your package’s location If you somehow do not receive the email, please contact us and we will resend you the email.

Do you ship internationally?

We do not at this moment. We are working currently with the BBC to allow us to ship to the UK and Australia.

Is it safe to checkout?

Yes! We use different security measure to ensure that all your information is kept safe. Crystal Carvings uses Encryption technology everywhere!

What payment methods do you accept?

We accept Paypal, American Express, MasterCard, Discover and Visa.

Ordering

I need to change something on my order? How can I do that?

If you need to change or cancel your order, please send us a message as soon as possible so we can swap it before we ship it. Our fulfillment team generally processes orders within 1-3 days. Once items are shipped. If we do ship the wrong item we will be happy to return it and swap it out for you.

What is your return policy?

We have a (30) day return/exchange policy. The product must meet certain criteria prior to be eligible for a return.

Are there customs fees for international orders?

Every country varies when it comes to custom fees and is not within our control. At this time we do not ship internationally.

General

How do I contact you?

For any questions or concerns, please feel free to shoot us a message. Email us at (AT MESSAGE LINK HERE)

Where is Crystal Carvings located?

We are located in the beautiful Bluegrass of Lexington Kentucky.

How can I become a retailer?

Crystal Carvings is always seeking people who can help us create a buzz for upcoming product releases, convention, or amazing campaigns. If you’d like to learn more about our program requirements, or retail please contact us at (Insert email contact link)

Do you offer gift cards?

Yes, we do! You can purchase gift cards (Link to giftcard page) We highly recommend that you double check the recipient's email address before finalizing your order.

I love your work. Do you do anything else?

Yes, we are currently working closely with several amazing companies to create and design their own high quality crystal items. Once we are ready to release them we will let you know.

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